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Systemic Failure

Neutrality ends where the money begins. The BBB doesn’t protect consumers — it protects future clients.

The Shield Behind the Abuser

The BBB claims neutrality, but my case shows otherwise. Sedgwick gave a half-answer, BBB stamped it “resolved,” and consumers are left unprotected. When watchdogs depend on business fees, neutrality ends where the money begins. This isn’t oversight—it’s credibility laundering.

Chapter Four: When Trust Becomes a Liability

Chapter Four: When Trust Becomes a Liability

I used to believe that if you showed up with integrity, people would meet you halfway. That if you honored your word, others would, too. But...

Chapter Three: When 'Fuck You' Should Be Used – Without Apology

Chapter Three: When 'Fuck You' Should Be Used – Without Apology

I didn’t start with anger. I started with shock. A fire in my living room. Smoke. Flames. Burned hands. My Segway battery exploded and nearly took my home with it. But I survived. So I gathered myself. I filed a claim. I submitted photos, receipts, reports—everything they asked

Chapter Two: “Caring Counts®” — Until You Need It

Chapter Two: “Caring Counts®” — Until You Need It

How silence, spin, and endless holds grind you down — until your dignity’s gone and your case is closed.

Chapter One: Customer Service Warfare – Caring Counts® (Just Not for You)

Chapter One: Customer Service Warfare – Caring Counts® (Just Not for You)

I used to think customer service was about help. A quick conversation. Maybe a refund. I didn’t realize it was war. It started with a self-balancing scooter I bought to regain mobility—something light and easy, to give my dog daily walks again despite my disability. I have plantar