Sign in Subscribe

Systemic Failure

Chapter Three: When 'Fuck You' Should Be Used – Without Apology

Chapter Three: When 'Fuck You' Should Be Used – Without Apology

I didn’t start with anger. I started with shock. A fire in my living room. Smoke. Flames. Burned hands. My Segway battery exploded and nearly took my home with it. But I survived. So I gathered myself. I filed a claim. I submitted photos, receipts, reports—everything they asked

Chapter Two: “Caring Counts®” — Until You Need It

Chapter Two: “Caring Counts®” — Until You Need It

How silence, spin, and endless holds grind you down — until your dignity’s gone and your case is closed.

Chapter One: Customer Service Warfare – Caring Counts® (Just Not for You)

Chapter One: Customer Service Warfare – Caring Counts® (Just Not for You)

I used to think customer service was about help. A quick conversation. Maybe a refund. I didn’t realize it was war. It started with a self-balancing scooter I bought to regain mobility—something light and easy, to give my dog daily walks again despite my disability. I have plantar