Chapter Three: When 'Fuck You' Should Be Used – Without Apology

I didn’t start with anger.

I started with shock.

A fire in my living room.
Smoke. Flames. Burned hands. My Segway battery exploded and nearly took my home with it.

But I survived. So I gathered myself. I filed a claim. I submitted photos, receipts, reports—everything they asked for.

Because I still believed the system would work.

I thought “being reasonable” would be enough.

It wasn’t.

They say “tone matters.”
But let me tell you what their tone looked like:

• Four months of silence.
• “Send us that again” — six times.
• “We’re reviewing your file.” (They weren’t.)
• “We care about your safety.” (They didn’t.)

And when I finally got upset?
When I dared to speak like a human with rage in my voice?

They closed my case.

Because apparently…