Your Insurance Company Uses an Algorithm to Deny Claims. Here's the Algorithm.

The doctor spent 1.2 seconds reviewing your claim. That's not an estimate. That's the documented average, pulled from internal Cigna records obtained by ProPublica. In the time it takes to blink twice, a physician employed by your insurance company decided whether you needed medical care.

He did not read your file. There was not enough time to read your file. The algorithm had already read it. His job was to sign off.